'If you don't do it excellently, don't do it at all. Because if it's not excellent, it won't be profitable or fun, and if you're not in business for fun or profit, what the hell are you doing there?'
Robert Townsend
Book a call (but let's not waste anyone's time)
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I offer a free 30-minute chat for business owners who are serious about sorting out their systems and scaling without chaos. Think of it as a straightforward, no-obligation sanity check.
Since I only work with a handful of clients at any one time, the booking form has a few short questions. If it looks like we’re not a match, I’ll say so nicely and point you towards someone or something that might be a better fit.
If we are a match? Even better. Bring tea. Let’s make a plan!
Ready to chat? Book your free 30-minute call here
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Or leave me a message on the contact page and I'll be in touch.
Operational support and advice
Here at The Ops Department, I care about helping small businesses run like clockwork. It’s what gets me out of bed in the morning - well, that and vats of tea!
While I work with a range of small business owners, I’m most useful to those who:
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Work in the B2B space
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Provide services (not products)
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Have fewer than 10 employees
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Have been in business a few years
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Are turning over close to or above the VAT threshold
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Bonus points if you run a consultancy - that’s my sweet spot
I don’t typically work with B2C businesses, product-based companies, manufacturing, retail, MLMs or franchises - not because I don’t want to help, but because others are better placed to support those models.
What I bring is pragmatic, real-world advice and support focused on what actually matters, with a healthy dose of energy and a dash of humour.
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My Services
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If you’re a small service-based business owner juggling too many moving parts, I offer three ways to help you get control, consistency, and a plan that actually works.
Capsule CRM Implementation - Done for You
(From £2,000*)
A full setup of Capsule CRM tailored to how your business actually works - including process mapping, custom fields, and training. Ideal if you’re ready to get everything out of your head and into a system that supports growth without the chaos.
Growth Map
(From £1,500*)
A strategic deep dive into your business and the development of an end-to-end process map. We'll identify what’s working, what’s not, and what needs to shift. You’ll come away with a clear roadmap and recommendation, sharp priorities, and a plan you can stick to.
Accountability Sessions
(From £250/month*)
Perfect if you need some structure and a bit of external focus. We start with a strategy session, then catch up monthly to keep things moving. You’ll also get quarterly 90-day planning sessions to keep you and your business on track.
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* excludes VAT and is dependent on the complexity and size of your business
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