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Whether you use visual flow charts, quick video recordings, or AI-generated SOPs, clear systems allow you to recruit, train, and eventually step away. Use this guide to map your customer journey and build a business that delivers excellence

Don't let late payments stall your growth. Discover 8 practical, proven strategies to improve your cash flow, manage late payers, and protect your profit margins.

If you use freelance consultants to deliver your projects and find resource planning a challenge - here's an availability app, that could help.

12 top tips on how to get your clients to pay their invoices on time.

A staggering 75% of small business owners don't have a plan to run their business. Whilst it can be overwhelming, I show you a six step planning process that will help you focus on your 12 month targets (and achieve them!).

Straight talking ops expert for small B2B service businesses. But I'm not for everyone - this blog explains why.

The ten most common reasons small businesses don't use CRMs and having one will help you manage relationships and delivery, streamline processes, and grow.

How a software testing consultancy grew by setting up an effective operational/back-office function with Karen as the Ops Director

A bid and proposal management consultancy implemented Capsule CRM to manage sales, project onboarding and associates.

Learn how an electrical services company increased its revenue by 600%

Proposal writing consultancy brought in Karen to provide Operational support to increase capacity of the business

Implementation of Capsule CRM for a growing team in a consultancy to provide visibility of the business, improve efficiency, improve sales conversions, manage projects and reduce reliance on the owner.

<p>How a small consultancy practice developed its processes and systems enabling it to grow and eventually sell.</p>

Implementation of Capsule CRM to provide management of associates and projects for a small consultancy.

To get your business working like clockwork, you need three elements to be working in harmony ; People, Process and Technology

Business planning is challenging for many small business owners who are too busy running their businesses to plan! Here are three simple ways to help you plan.

Using an online calendar tool like Calendly allows you to create an automated process for bookings which means appointments can be made whilst you sleep!

Keeping your associates happy and engaged with your business is key to your consultancy success. I outline six ways to manage your associates effectively.

Offering low prices can backfire. This blog explains the reasons why and how to make sure you price correctly for the value you deliver as a small business owner.

The five factors that determine the success of the best companies and the five steps you can take to develop your processes that will result in increased productivity, profitabiity and high quality delivery.