Operation support

Straight talking ops expert for small B2B service businesses. But I'm not for everyone - this blog explains why.

The ten most common reasons small businesses don't use CRMs and having one will help you manage relationships and delivery, streamline processes, and grow.

How a software testing consultancy grew by setting up an effective operational/back-office function with Karen as the Ops Director

A bid and proposal management consultancy implemented Capsule CRM to manage sales, project onboarding and associates.

Learn how an electrical services company increased its revenue by 600%

Proposal writing consultancy brought in Karen to provide Operational support to increase capacity of the business

Implementation of Capsule CRM for a growing team in a consultancy to provide visibility of the business, improve efficiency, improve sales conversions, manage projects and reduce reliance on the owner.

<p>How a small consultancy practice developed its processes and systems enabling it to grow and eventually sell.</p>

Implementation of Capsule CRM to provide management of associates and projects for a small consultancy.

To get your business working like clockwork, you need three elements to be working in harmony ; People, Process and Technology

Using an online calendar tool like Calendly allows you to create an automated process for bookings which means appointments can be made whilst you sleep!

Keeping your associates happy and engaged with your business is key to your consultancy success. I outline six ways to manage your associates effectively.